These Terms & Conditions govern your access to and use of the SpinCity platform. Please read them carefully before registering an account or placing any wager. By accessing SpinCity, you agree to be bound by these terms in full.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you", or "your") and SpinCity ("SpinCity", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at spincity.cam (the "Platform"). These Terms govern all aspects of your registration, account management, deposit and withdrawal activities, bonus participation, and use of any games or betting markets offered through SpinCity.
By accessing the SpinCity Platform, completing the registration process, making a deposit, or placing any wager, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety, together with SpinCity's Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.
Important: If you do not agree with any part of these Terms, you must immediately cease using the SpinCity Platform. Continued use constitutes acceptance of the Terms as they stand at the time of use.
SpinCity is operated as an entertainment platform serving players who are aged 21 years or older. This Platform is not intended for use by minors or persons located in jurisdictions where online gambling is prohibited under applicable local law. It is your sole responsibility to ascertain whether accessing the Platform is lawful in your jurisdiction before registering an account.
For the purposes of these Terms, the following definitions apply:
To register and maintain an active Account on the SpinCity Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:
Age Verification: SpinCity reserves the right to request government-issued identity documents (e.g., Malaysian MyKad, passport) at any time to verify your age and identity. Accounts found to belong to individuals under the age of 21 will be immediately suspended and all funds therein will be forfeited pending investigation.
Each individual is permitted to hold amaximum of one (1) Account on the SpinCity Platform. The creation of duplicate or multiple accounts by the same individual is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of any funds held therein.
You agree to provide accurate, complete, and current information during the registration process, including your legal full name, date of birth, residential address, mobile phone number, and email address. You further agree to promptly update this information whenever it changes.
You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. SpinCity strongly recommends enabling two-factor authentication (2FA) where available. Any activity that occurs under your Account credentials will be your responsibility. If you suspect unauthorised access to your Account, you must notify SpinCity's support team immediately via live chat or at [email protected].
Prior to processing any withdrawal request, or at SpinCity's discretion at any point during Account operation, you may be required to complete KYC verification by submitting copies of: (a) a valid government-issued photo identity document (MyKad, passport, or driver's licence); (b) proof of residential address dated within 90 days (utility bill, bank statement); and (c) proof of payment method ownership where applicable. Failure to complete KYC within the timeframe requested will result in suspension of withdrawal rights until documentation is received and verified.
SpinCity supports the following payment methods for Malaysian players:
The minimum deposit amount is RM30 per transaction. The maximum deposit amount varies by payment method and is subject to change. SpinCity does not charge fees on deposits; however, your bank or payment provider may apply their own transaction charges for which SpinCity bears no responsibility.
The minimum withdrawal amount is RM50 per transaction. Withdrawal requests are subject to a processing review and are typically completed within 15 minutes for verified accounts using e-wallets or DuitNow. Bank transfer withdrawals via FPX may take up to 1β3 business hours. Cryptocurrency withdrawals are subject to network confirmation times. SpinCity reserves the right to conduct enhanced due diligence on withdrawal requests exceding RM10,000 per transaction or RM50,000 per rolling 30-day period.
Withdrawals will only be processed to payment methods previously used to fund your Account, consistent with anti-money laundering obligations. SpinCity does not process withdrawals to third-party accounts, anonymous payment methods, or accounts held in names other than the registered Account holder.
The SpinCity Platform operates in Malaysian Ringgit (MYR/RM) as its primary currency. Cryptocurrency deposits are converted to MYR at the prevailing market exchange rate at the time of receipt. SpinCity bears no liability for exchange rate fluctuations between the time of deposit and withdrawal.
SpinCity offers a range of welcome bonuses, reload bonuses, cashback programmes, and promotional offers to eligible Players. All bonuses are subject to the specific terms stated at the time of the offer, in addition to the general bonus conditions set out in this Section.
SpinCity's current welcome bonus structure includes four distinct tiers: a288% Magnificent Welcome Bonus up to MYR 2,880 (35x wagering requirement); a 100% Standard Welcome Bonus up to MYR 300 (10x wagering requirement); a 188% Esports Welcome Bonus up to MYR 888 (18x wagering requirement); and a 2% Crypto Deposit Bonus up to MYR 688 applicable to each qualifying cryptocurrency deposit.
SpinCity recommends all Players read the specific terms for each promotion in full before claiming. The platform's Bonus Terms Explained guide on the homepage provides plain-English explanations of wagering requirements, maximum bets, game contribution rates, and cash-out limits.
The SpinCity VIP Programme comprises six tiers β Bronze, Silver, Gold, Platinum, Diamond, and Royal Black Diamond β each providing escalating cashback rates, withdrawal priority, and exclusive benefits. Tier eligibility is determined by monthly turnover assessed by SpinCity at each monthly review cycle. SpinCity reserves the right to adjust VIP tier structures, cashback rates, and tier thresholds with reasonable advance notice to affected Players.
All gaming outcomes on the SpinCity Platform are determined by certified RNG systems (for casino games) or real-world event results (for sports betting). SpinCity does not manipulate game outcomes and has no ability to influence RNG-determined results.
All sports bets are placed at the odds displayed at the time of bet confirmation. SpinCity covers a wide range of markets including EPL (English Premier League), Liga Super Malaysia, Serie A, La Liga, Champions League, UFC, and other major sporting events. Odds are subject to change prior to confirmation. Once a bet is confirmed, the accepted odds are binding unless the event is subject to a valid settlement dispute under SpinCity's Sports Betting Rules, available on request from support.
The published Return to Player (RTP) percentages for each game are indicative long-term statistical averages and do not guarantee any specific outcome for any individual session. By playing any casino game on the Platform, you acknowledge that gambling involves inherent risk and that past results do not predict future outcomes.
Once a bet or wager is confirmed, it cannot be cancelled or amended by the Player. SpinCity reserves the right to void bets in the event of manifest technical errors in odds or game parameters, or where bets are placed using exploitative strategies that exploit platform errors. Any winings derived from bets voided under this provision will be forfeited.
SpinCity is committed to promoting responsible gambling practices. We provide a suite of tools to help Players manage their gambling activity, accessible at any time from the Account dashboard. Available tools include:
SpinCity strongly encourages any Player who believes they may have a problem with gambling to seek professional support. For Malaysian players, assistance is available from Talian Kasih (15999). GamCare also provides online resources at the text-only address: www.gamcare.org.uk (please type this directly into your browser β SpinCity does not provide external hyperlinks). SpinCity's full Responsible Gambling policy is available at spincity.cam/responsible-gambling.
The following conduct is strictly prohibited on the SpinCity Platform and will result in immediate account suspension, forfeiture of funds, and where applicable, reporting to relevant authorities:
All content on the SpinCity Platform β including but not limited to the SpinCity brand name and logo, website design, user interface elements, game graphics, text, marketing materials, and promotional content β is the intellectual property of SpinCity or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, publicly display, modify, or create derivative works from any Platform content without SpinCity's prior written consent.
To the maximum extent permitted by applicable law, SpinCity, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of or inability to use the Platform, including but not limited to: loss of winings, loss of data, loss of goodwill, or interruption of gaming or betting sessions.
SpinCity's total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total value of funds held in your Account at the time the relevant claim arises.
SpinCity provides the Platform on an "as available" basis. While we make reasonable efforts to ensure continuous uptime, we do not guarantee uninterrupted access to the Platform and shall not be liable for losses caused by Platform downtime, scheduled maintenance, or circumstances beyond our reasonable control (including DoS attacks, third-party payment gateway failures, or force majeure events).
SpinCity reserves the right to suspend, restrict, or permanently terminate any Account at its sole discretion, with or without prior notice, in cases including but not limited to: breach of these Terms; fraudulent, abusive, or prohibited conduct; failure to complete KYC verification within a requested timeframe; or reasonable suspicion of illegal activity.
In the event of account termination for cause, SpinCity may forfeit any Bonus Funds and bonus-derived winnings held in the Account. Verified real-money balances will be returned to the Player via the original deposit method, subject to any applicable hold requirements under anti-money laundering procedures.
You may request closure of your Account at any time by contacting SpinCity support via live chat. Prior to closure, you are responsible for withdrawing any remaining real-money Balance. SpinCity will process account closure requests within 5 business days and will confirm closure by email.
These Terms shall be governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which SpinCity is licensed to operate. Any disputes arising between you and SpinCity that cannot be resolved through our internal complaints procedure shall be subject to binding arbitration in accordance with the rules of a mutually agreed arbitration body.
SpinCity operates a formal complaints procedure. If you have a complaint relating to Platform operations, bonus treatment, or account decisions, please submit your complaint in writing to SpinCity's support team. SpinCity will acknowledge all complaints within 48 hours and aim to resolve them within 14 business days.
SpinCity reserves the right to modify, update, or replace these Terms at any time. Where changes are material, SpinCity will provide reasonable advance notice via email to registered Account holders and/or a prominent notice on the Platform.
Your continued use of the SpinCity Platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree with any amendment, you must cease using the Platform and request account closure before the effective date of the change.
The date shown in the "Last Updated" field at the top of this page reflects the most recent revision. We recommend bookmarking this page and reviewing it periodically to remain informed of your obligations.
If you have any questions, concerns, or require clarification about any aspect of these Terms & Conditions, please contact SpinCity's support team through the following channels. All communications must be in writing.
For responsible gambling queries, self-exclusion requests, or complaints regarding gambling harm, please refer to our dedicated Responsible Gambling page for tools, resources, and specialist contact information.
SpinCity is committed to fair, transparent, and responsible gaming practices. These Terms exist to protect both Players and the Platform, and we are always available to answer questions about how they apply to your specific situation.
SpinCity's Terms & Conditions are designed to ensure a fair, secure, and transparent environment for every player on the Platform.
Real-money player balances are held separately from SpinCity's operational funds. Your deposited MYR is protected and returned via your original payment method in the event of account closure or dispute resolution.
Every bonus offered on SpinCity discloses wagering requirements, game contribution rates, maximum bet limits, and expiry windows before you claim. No hidden conditions that only appear after you have deposited.
SpinCity enforces a 21-year minimum age requirement through KYC verification procedures. Accounts found to belong to underage individuals are immediately suspended regardless of balance or activity history.
Deposits and withdrawals in MYR via DuitNow, FPX, Touch'n Go eWallet, and major Malaysian banks are processed with no hidden fees. Withdrawal timelines are published and monitored against our service standards.
Disputes, complaints, and T&C queries are handled by SpinCity's support team in English, Bahasa Malaysia, and Mandarin, with an average response time of 3β5 minutes via live chat around the clock.
Deposit limits, loss limits, cooling-off periods, and self-exclusion are platform-level features β not buried in fine print. SpinCity is committed to providing every player the tools stay in control.
You've read the rules. SpinCity is built on transparency, fair play, and genuine respect for our players. Join over 500,000 Malaysian players who chose a platform that puts the terms where everyone can read them. For players aged 21 and above only.
For players aged 21 and above only. Please gamble responsibly. | Responsible Gambling | Privacy Policy